Will Automation replace our CRM or case-management system?+
Bosseo describes Automation as connecting the systems a firm already uses rather than replacing them. Bring your actual software list to the consultation so the connection method and limitations can be reviewed.
Can the workflow handle inquiries from different channels?+
Bosseo’s public product text identifies forms, calls, chat and video intake as possible entry points. Ask how your specific channels would be logged, tagged, routed and followed up, and which information each channel can provide.
Can we keep a person involved?+
Yes. Automation can be evaluated for administrative handoffs while your staff retains responsibility for judgment, eligibility, legal questions and exceptions. Define the points where human review is required.
Can follow-up differ by matter type?+
Bosseo describes follow-up sequences written for a firm and its case types. Your firm should approve the categories, wording, timing, channels, consent requirements and conditions that stop or escalate a sequence.
What should we measure first?+
Start with events your team can define and inspect: receipt, record creation, assignment, first response, escalation, consultation booking and human intervention. Do not treat these events as proof of demand, signed matters or revenue.
Does automation guarantee search visibility or new cases?+
No conclusion about search visibility, demand, leads, cases or revenue should be drawn from automation alone. Discuss operational fit and measurement with Bosseo instead.