1. Define the geography before you read the numbers
Roma city and Starr County are not interchangeable reporting areas. The Census record identifies Roma as a municipality and records its county relationship as Starr County. A dashboard review should therefore show exactly which city, county or other geographic target a ranking, lead or matter belongs to. Do not treat the city’s population estimate as evidence of demand, and do not combine Roma, Starr County, Texas or a broader service area without naming the scope. Bosseo’s public ROI Dashboard page describes tracking for service-and-city targets and says city data can inform decisions. That makes geographic definitions a first-order measurement question, not a cosmetic label.
Recommended approach
Ask Bosseo to demonstrate how a firm would distinguish Roma from Starr County in its reporting. Agree on the geographic labels you want reviewed, the service areas you actually serve and the rule for assigning a lead or matter when the caller’s location is unclear. Keep population context separate from performance data.
