1. Define what a lead means before you judge ROI
The public ROI Dashboard description says contacts can be classified as Potential New Client, Current Client or Other, and that leads can be tagged by case type. That distinction matters in a city recorded across Denton and Tarrant counties. A call from inside Roanoke is not automatically a qualified matter, and a contact outside the city may still be relevant to your service area. Population data cannot resolve that question. Your firm must decide which contacts count, which practice areas are accepted and how service geography is recorded.
Recommended approach
Ask Bosseo to walk through the proposed definitions before relying on totals. Review whether a consultation request, existing-client call, vendor call, spam contact and referral are separated consistently. Agree on the geographic field you want to inspect—city, county, broader service area or another firm-defined category—without treating Roanoke’s population as a forecast.
