Start with the matters your Mesquite firm actually wants to review
Bosseo describes Video Intake as a guided survey that lives on a law firm website. It can be organized by case type and weighted toward the work a firm wants to grow. That makes the first product decision a practice-area decision, not a population calculation. Mesquite’s recorded county relationships are Dallas County and Kaufman County, so your firm should decide whether location is a qualification question, a routing question or simply information collected for attorney review. Do not treat the city’s population estimate as evidence that a particular practice area has demand.
Recommended approach
List the practice areas you want the intake to cover. For each, define the minimum information needed for an initial review, the situations that require escalation and the inquiries that should not be sent to a consultation calendar. Ask Bosseo to show how those distinctions would appear in the proposed flow.
