1. Turn a vague website inquiry into a structured explanation
A conventional form may ask for a name, contact details and a free-text description. Bosseo’s public Video Intake description presents a different path: a visitor selects an entry point and proceeds through a guided video survey. The stated purpose is to qualify an inquiry by case type, urgency and fit before it reaches the firm. For a Lago Vista practice, the relevant question is not how many people live in the city. It is whether the first online interaction gives a prospective client a practical way to describe the issue and gives your firm information it can use.
Recommended approach
Review the questions your staff repeatedly asks after a website inquiry arrives. Separate essential qualification questions from questions better reserved for a consultation. Then decide which answers should create a next step, require review by a designated owner or end the online path with appropriate guidance.
