1. Start with the Lago Vista service boundary
Your firm may serve Lago Vista while also accepting matters elsewhere in Travis County or across Texas. Those are different operating choices. A workflow should not treat a Lago Vista inquiry as interchangeable with every other geographic or matter type. Decide which location information must be captured, which cases fall inside your service area and when a person should review the inquiry rather than allowing an automated path to continue.
Recommended approach
Bring your actual service-area rules to a consultation. Ask Bosseo to map how location, case type and intake answers would be recorded, routed and assigned.
