1. Set the geographic boundary before you design the intake
Joshua is recorded as a municipality in Johnson County, Texas. That is narrower than saying the service covers every household or individual in the county, and it is different from claiming reach across a metropolitan area. The Census population estimate of 8,550 describes Joshua city for the 2020–2024 ACS five-year period; it cannot tell you how many people need legal help, search online, complete an intake or become clients. Your first decision is therefore operational: will the intake speak to people seeking help in Joshua, people elsewhere in Johnson County, or a broader Texas service area?
Recommended approach
Write the geographic questions and routing rules around the territory your firm actually accepts. Review whether location should affect eligibility, urgency, office ownership or follow-up. Keep Joshua, Johnson County and any wider Texas coverage distinct in the intake language and in later reporting.
