What kinds of custom software can Bosseo build for a law firm?+
Bosseo’s public Custom Software page identifies client portals, intake tools and internal dashboards, and gives examples such as speed-to-lead tools, referral trackers, document intake flows, calculators and connections between existing systems. Whether a specific build is appropriate depends on the firm’s workflow and the systems involved.
Do we need to prepare a technical requirements document?+
Bosseo says the conversation can begin with a plain-English description of the annoyance or bottleneck. You do not need to arrive with a finished specification, but you should be prepared to explain the current workflow, the information involved, the people who use it and what must be true for the tool to pass acceptance review.
Can Bosseo connect the tool to our existing systems?+
Bosseo describes custom tools as connected to a firm’s website, intake and dashboard and refers to CRM, case-management, billing and marketing connections. A particular integration should be confirmed during scoping, including access, fields, error handling, duplicate handling and responsibility for corrections.
How should we evaluate permissions and recovery?+
Ask who may view, create, edit, export or delete each type of information. Also discuss backups, restoration, retention, audit history, access changes and what happens after an incorrect or failed update. The public service description does not establish one universal permissions or recovery policy, so these matters belong in the proposed scope.
Who hosts and maintains the custom tool?+
Bosseo states that it hosts and maintains what it builds and describes hosting on dedicated servers, updates, fixes and improvements after launch. Confirm the exact operating responsibilities, access arrangements, support boundaries and change process for the tool your firm is considering.
How do we know whether custom software is better than an existing product?+
Compare the cost of the current workaround, the importance of the bottleneck, the fit of available products, the required integrations and the ongoing operating model. Bosseo’s public page positions custom software for workflows that generic tools do not fit, but the consultation should also be willing to conclude that an existing product is sufficient.