Will Automation replace our CRM or case-management system?+
Bosseo’s public Automation page describes connecting the systems your firm already uses rather than replacing them. The exact connection depends on your current stack and should be confirmed during a consultation.
Which systems can Bosseo connect?+
Bosseo publicly names Clio, MyCase, Filevine, PracticePanther, Smokeball, Lawmatics, HighLevel, Zapier and APIs. Confirm your exact systems, available permissions and intended data path before deciding on scope.
Can our staff still take over an inquiry?+
Yes. Bosseo describes Automation as handling logging, routing, reminders and follow-up while people handle judgment. Your firm should define when staff take over and which automated steps stop after a reply, booking or escalation.
Can follow-up differ by practice area?+
Bosseo states that follow-up sequences can be written for a firm and its case types. You should decide which differences are appropriate, approve the wording and timing, and review communication preferences and opt-out handling.
Does automation guarantee faster signed cases or search visibility?+
No guarantee should be assumed. Automation can be evaluated for response paths, handoffs and recorded actions.
What should we prepare before a consultation?+
Bring your current intake channels, CRM and case-management names, routing roles, consultation rules, communication preferences, recurring handoff problems and the operational events you want to measure. Do not share confidential client information unless appropriate.