1. Start with the journey, not the answer “How did you hear about us?”
A prospective client may use more than one session before contacting your office. Bosseo’s public Lead Attribution page describes records containing the channel, referrer, landing page, device and session detail. It also describes attaching intake answers to that journey. That distinction matters for a Hereford practice because the city is a municipality in Deaf Smith County, while a firm’s actual service area may extend beyond the city. The geographic scope of each inquiry should be reviewed alongside its source rather than inferred from the city name alone.
Recommended approach
Ask Bosseo to show how a specific inquiry would be represented and which geographic information your existing intake process records. Decide which locations, practice areas and qualification answers your team needs in order to judge whether an inquiry is worth follow-up. Do not treat the Hereford population estimate as a forecast of inquiries or cases.
