1. Start with Fort Stockton’s actual service boundary
Your firm may serve Fort Stockton, Pecos County or clients elsewhere in Texas. Those are different operating choices, and an automation design should not silently treat them as one market. Use the consultation to define the geographic labels your team uses in intake and to decide whether location should affect routing, eligibility questions or follow-up.
Recommended approach
Write down the locations your firm actually accepts before discussing automation rules. Ask whether an inquiry from Fort Stockton, another part of Pecos County or elsewhere in Texas should receive the same first response, the same owner and the same next step.
