1. Start with the journey, not the answer “How did you hear about us?”
A person’s recollection can be incomplete. Bosseo describes Lead Attribution as capturing the channel, referrer, landing page, device and sessions before contact. Its public page also says intake answers can be attached to the journey. That combination matters when a Cleveland visitor reaches your website through one path, returns through another and contacts the firm later. Cleveland’s recorded county relationships include Liberty County, Montgomery County and San Jacinto County. If your service area includes those counties, review whether your records distinguish the relevant location and matter information without treating the city population as evidence of legal demand.
Recommended approach
Ask to see how one inquiry is represented from first visit through contact. Confirm which journey fields are visible, which intake answers are connected, and how your team would distinguish a location detail from a source detail. Keep the review focused on the firm’s actual intake and service-area decisions.
