1. Replace “How did you hear about us?” with a journey
A new client may remember only the last step before contacting your firm. The first visit, a later return, a landing page, a referral source and a call can be more informative than a manually entered answer. Bosseo describes Lead Attribution as showing the channel, referrer, landing page, device, sessions and intake answers associated with a lead. It also describes phone calls joining the same journey record. For a Murfreesboro firm, that distinction matters when a prospective client searches from elsewhere in Rutherford County, visits a service page and contacts the office after returning later. The city and county tell you where the firm serves; they do not reveal which path produced the inquiry.
Recommended approach
Review whether your current records preserve the first meaningful source, later sessions, landing page, device, intake information and call connection. If the answer is no, ask Bosseo to demonstrate how those fields would appear for your current website and intake path. Treat the consultation as a fit decision, not as evidence that any channel already produces cases.
