1. Separate McKenzie geography from marketing conclusions
McKenzie is recorded as a city in Tennessee, with relationships to Carroll, Henry and Weakley counties. Those county relationships can help your firm define the geographic labels it wants to examine, but they do not establish that people in any of those counties are searching for legal services, contacting your office or becoming clients. Households, individuals, the city and the counties are not interchangeable reporting categories. Attribution should therefore preserve the location associated with an inquiry rather than treating every nearby contact as a McKenzie lead. A review can also determine whether your website’s service-area language distinguishes McKenzie from the three listed counties and from other places your firm serves.
Recommended approach
Set geographic reporting rules before judging performance. Decide how the firm will classify a McKenzie inquiry, a Carroll County inquiry, a Henry County inquiry and a Weakley County inquiry, and identify what information comes from the person rather than from an inferred location. Do not use the city’s population estimate as a forecast of leads, cases or revenue.
