1. Replace Kingston source guesses with journey-level records
A prospect may visit a service page, leave, return later and then call. Asking how they heard about the firm may produce an incomplete answer. Bosseo’s public Lead Attribution page describes records containing the channel, referrer, landing page, device and session detail, with intake answers attached to the journey. It also describes calls joining the same journey. That gives your team a way to examine the path rather than rely on memory. Because Kingston is a defined city within Roane County, your review should distinguish a Kingston landing page or inquiry from activity elsewhere in the county or Tennessee. The city label alone should not be treated as proof that a page or channel generated a case.
Recommended approach
Before a consultation, define the geographic fields you need to review: Kingston city, Roane County, Tennessee, or another area your firm serves. Ask Bosseo how those boundaries will appear in the records and dashboard, and how an inquiry is classified when the person’s location and the page’s location differ.
