1. Define what counts as a qualified inquiry
Attribution is only useful when the firm can distinguish a contact from a matter worth reviewing. Bosseo’s public Lead Attribution description says intake answers can be attached to a lead journey, including case type and source in one record. For a firm serving Hartsville/Trousdale County, the first decision is how the firm itself defines a qualified inquiry within its geographic and practice boundaries. The location record identifies Trousdale County and Tennessee, but it does not establish that every person in the municipality is a prospective client or that every inquiry is suitable for the firm.
Recommended approach
Before reviewing channel performance, document the intake fields and outcome labels the firm already uses or wants to use. Decide how to distinguish an inquiry, a qualified inquiry, a consultation and a signed matter. Keep those definitions separate from population data and from marketing assumptions. Ask whether location, practice area, urgency, conflicts and representation status belong in the firm’s qualification review; do not treat any field as useful until the firm confirms it can collect and evaluate it consistently.
