Does AI Answering replace our Greenbrier law firm’s front desk?+
Bosseo’s public page describes it as a backstop. Calls ring your team first, and the AI steps in when nobody answers within 20 seconds. Discuss how that rule would fit your existing phone setup and staff responsibilities.
What happens when the system answers?+
Bosseo says the caller receives a professional greeting and is guided through the situation, including case details, timing, and contact information. The stated output is a transcript, case summary, and caller information for delivery to an inbox or case-management system.
Can it handle several calls at once?+
Bosseo states that the system can handle up to 20 simultaneous calls. Ask how that capacity interacts with your number, routing configuration, classification rules, and review process. It should not be treated as evidence that your firm will receive any particular number of calls.
How should we handle urgent legal inquiries?+
Use the consultation to define your firm’s urgency criteria, owner, and callback procedure. Bosseo describes urgency as surfaced in the transcript and summary, but your team must decide what action is appropriate and whether the matter fits your practice.
Can we keep our current phone number?+
Bosseo’s public page says existing numbers stay in place and that the system sits behind them. Confirm the exact forwarding arrangement, responsibilities, and any phone-system limitations during your consultation.
What information should we prepare before reviewing AI Answering?+
Bring your accepted practice areas, Greenbrier and Robertson County service boundaries, current phone routing, office and non-office coverage, preferred record destination, intake questions, escalation owners, and standards for reviewing a potential new-client inquiry.
