1. Turn a first explanation into a structured intake
Bosseo describes Video Intake as a guided survey that lives on a law-firm website. A visitor can tap an invitation such as “See if you have a case,” then answer one question at a time. The public product description says the survey captures information such as case type, urgency and fit before the inquiry reaches the team. That changes the decision from “How do we collect a message?” to “What must we know before someone owns the next contact?” For a Sioux Falls practice, define the service area precisely. Decide whether the same path is appropriate for matters connected to Sioux Falls city, Lincoln County and Minnehaha County, or whether location should affect routing. Do not use the city’s population estimate to set an expected intake count.
Recommended approach
Bring your current contact form, practice-area list and geographic rules to the review. Identify the minimum information a reviewer needs to distinguish a potentially suitable inquiry from one requiring a different response.
