What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions about their situation, and the flow is designed to qualify inquiries by case type, urgency and fit before the firm reviews them.
Can a Gaffney firm use it for more than one practice area?+
Bosseo’s public product page says each practice area can have its own question path. During a consultation, confirm how your practice areas, acceptance rules and service locations would be configured.
Does completing the intake mean the firm will take the case?+
No. A completed intake is an inquiry for review, not a legal assessment, representation agreement or promise of acceptance. Your firm remains responsible for applying its own rules and communicating the next step.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with answers attached and describes routing to an inbox, CRM and case-management environment. Confirm the destination, configuration, access controls and any system-specific connection for your firm before making a decision.
Should the intake ask whether a visitor is in Gaffney or Cherokee County?+
That depends on your service boundary and review rules. Gaffney is a municipality recorded in Cherokee County, but population and county relationship do not determine eligibility. Use location questions only when they help the firm assess scope, routing or follow-up.
How should we evaluate whether Video Intake is working?+
Define the measures first: starts, completed submissions, qualification outcomes, ownership, response status and consultation disposition. Review the records over time and avoid unsupported claims about leads, signed matters, revenue or search performance.
