1. Replace “How did you hear about us?” with a usable journey
A prospective client may visit a service page, leave, return through another source and then call. A remembered answer can reduce that sequence to “Google,” while the public Lead Attribution page describes a fuller record: channel, referrer, landing page, device, session detail and attached intake answers. That makes the product relevant when your firm needs to distinguish an initial touch from the page or channel associated with the inquiry. The system is presented as joining phone calls to the same journey, including the web session that preceded the call. For a Narragansett firm serving clients in Washington County, review whether your records can distinguish a town-focused page, a service page and a referral path instead of grouping every local inquiry under one broad source.
Recommended approach
Ask to see how a Narragansett inquiry would be represented from first visit through contact. Decide which source fields, intake answers and outcomes your team needs before relying on attribution for budget decisions.
