1. Start with the actual Glocester service area
A lead may identify Glocester as a location, while your firm may serve a broader Rhode Island area. Those are separate questions.
Recommended approach
Decide which geographic labels your intake team uses for service area, residence and matter venue. Then review whether those labels are available alongside the attributed journey. Keep Glocester, Providence County and Rhode Island distinct in reports so a geographic observation does not become an unsupported demand claim.
