1. Start with the journey, not the client’s memory
A client may remember a search engine, a recommendation or a law firm’s name without recalling the exact path that led to contact. Bosseo’s public Lead Attribution page describes a record that can include the channel, referrer, landing page, device and session detail, with intake answers attached. That distinction matters when your firm serves Coventry from a wider Kent County service area: a place name alone will not tell you which page, channel or matter type generated the inquiry.
Recommended approach
Ask whether your current intake record can connect the originating journey with the inquiry’s case type and eventual outcome. If the answer is no, review attribution before increasing or reducing spend.
