What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions one at a time, with paths organized around practice areas and qualification information such as case type, urgency and fit.
How is it different from a contact form?+
A contact form usually asks a visitor to provide basic contact details and a free-text description. Video Intake is designed to guide the visitor through structured questions selected by the firm, so the submitted information can be reviewed against the firm’s chosen criteria.
Can a Wilkinsburg firm use different paths for different matters?+
Bosseo’s public product page says each practice area can have its own qualification path. During a consultation, confirm how those paths would be defined for your firm and whether location should affect routing for Wilkinsburg or other Allegheny County inquiries.
Where does a completed intake go?+
Bosseo says completed inquiries can be delivered to the firm with answers attached and describes routing through its broader ecosystem. Ask Bosseo to confirm the specific inbox, customer relationship system, case-management system or other destination available for your firm.
Does Video Intake replace a lawyer or an intake professional?+
No conclusion about staffing should be drawn from Wilkinsburg’s population. Video Intake can structure the visitor’s initial explanation, but your firm still needs an approved review, ownership and follow-up process. It should not be presented as legal advice or as a substitute for attorney judgment.
What should we measure after implementation?+
Measure the events that reflect your decision: starts, completions, incomplete paths, case-type distribution, routing accuracy, review completion and the next step recorded by staff. Define the counting rules first, and avoid treating those measures as guaranteed leads, clients or revenue.
