What does the ROI Dashboard describe as trackable?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, calls, transcripts, call tags, case-type groupings, forms, video intakes, source attribution, review information and trends over time. Confirm the exact scope and definitions for your account during the consultation.
Can the dashboard prove demand for Whitemarsh legal services?+
No. Whitemarsh’s population estimate is geographic context only and does not prove search demand, competition, legal need, leads or revenue. The dashboard should be used to review measured activity under agreed definitions.
Can I use the dashboard to compare Whitemarsh with other areas?+
You can ask how geographic reporting is defined and whether the relevant views can be separated. Keep Whitemarsh, Montgomery County, metropolitan areas and statewide reporting distinct unless the comparison is explicitly labeled.
How should a firm interpret a lead total?+
First confirm the classification rules. Bosseo describes separate categories for potential new clients, current clients and other contacts, plus case-type tagging. Reconcile those categories with your own intake and matter records before treating a total as a business result.
Does a source attribution prove that a channel caused a matter?+
No. Attribution can help identify the recorded channel or page associated with a contact, but a person may use multiple paths. Define your attribution rules and reconcile qualified contacts and matters with the firm’s records.
What should we ask about access to calls and transcripts?+
Ask who can view recordings and transcripts, how permissions are changed, how access is removed, and what recovery arrangements apply to missing, incorrect or inaccessible records. Confirm the account-specific handling terms before relying on these materials operationally.