What can Lead Attribution show for an inquiry?+
Bosseo describes a record that can include the channel, referrer, landing page, device, sessions before contact and attached intake answers. Bosseo also describes call journeys, outcome tracking and roll-ups into the ROI Dashboard. Confirm the exact fields and handling for your firm during the consultation.
Can it include phone calls?+
Bosseo’s public page says phone calls can join the same journey record, with the transcript and case-type tag connected to the web journey. Ask how this would apply to your current phone and intake setup.
Do we need to change our intake process?+
Bosseo states that attribution runs behind the scenes on the website and intake tools and that staff can continue working as they do. You should still review whether your existing intake answers, ownership rules and outcome updates are sufficient for the decisions you want to make.
How is this different from aggregate analytics?+
Bosseo describes Lead Attribution as connecting a specific lead’s journey and intake information, rather than showing only anonymous traffic in aggregate. Ask which records and outcomes your firm will be able to inspect and how long the journey remains connected.
Can attribution prove that a West Pennsboro page produces cases?+
It can be used to review the pages and channels associated with documented journeys and outcomes, as described by Bosseo. It cannot turn the township population estimate into proof of demand, and no system should be treated as a guarantee of cases or revenue.
What should we ask before booking?+
Ask how Bosseo would represent your service area, matter categories, calls, forms, ownership, escalation, consultation status and signed-case status. Also ask how the information appears in the ROI Dashboard and what your team must review before acting on it.