Does AI Answering replace our front desk?+
Bosseo presents it as a backup to your team. Calls ring your people first, and the AI can answer when nobody picks up within 20 seconds. Your firm should confirm how that rule would fit its phone system and staffing.
Can it handle calls outside regular office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Before choosing the service, define which hours and call types your firm wants covered and how urgent matters should be escalated for human review.
What information does the system capture?+
The public product description says it can capture case type, timeline and contact details, and provide a transcript, case summary and caller information. Confirm the exact questions, fields and delivery destination for your firm.
How are calls categorized?+
Bosseo says calls are classified as Potential New Client, Current Client or Other, with case-type tagging also described. Your firm should review how those categories map to its own intake and follow-up process.
Where do transcripts and summaries go?+
Bosseo states that records can be delivered to your inbox or case management system and describes automatic CRM delivery. Ask which destination and fields are available for your selected configuration, then assign a person to review them.
Will AI Answering guarantee new clients or revenue?+
No claim of guaranteed clients, cases or revenue should guide the decision. The service is described as a way to answer calls, capture information and organize follow-up. Evaluate it using your firm’s call records and dispositions.
