1. Define the geography before you judge the numbers
A dashboard can only support a useful decision when the firm agrees on what “West Donegal” means in its reporting. The Census identifies West Donegal township as a municipal-town in Lancaster County, Pennsylvania. That is not the same as a countywide market, a metropolitan area, a household count or a list of individuals. A partner reviewing location performance should therefore ask whether a location label refers to West Donegal township, another Lancaster County place, a service area or the origin of a caller. Bosseo’s public page says its dashboard can show city and case-type data, but the correct local definition still needs to be agreed with the firm.
Recommended approach
Ask Bosseo to demonstrate how the dashboard distinguishes West Donegal township from Lancaster County and any other locations the firm serves. Set an acceptance rule for location labels before using geographic results in budget or staffing decisions.
