Does AI Answering replace our front desk?+
Bosseo’s public page describes it as a backstop: calls go to your team first, and the AI answers when nobody picks up within 20 seconds. Confirm the routing behavior and threshold for your phone setup before implementation.
What information does the system provide after a call?+
The public product description says it provides a full transcript, case summary and caller information, delivered to an inbox or case-management system. Ask Bosseo to explain the exact destination and fields available for your configuration.
Can it distinguish new callers from current clients?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Your firm should define the follow-up owner and escalation rule for each category.
Can it handle after-hours and overflow calls?+
The public page describes 24/7 coverage for nights, weekends, holidays and overflow, plus handling for up to 20 simultaneous calls. Those are stated capabilities, not evidence of your firm’s demand. Compare them with your own call records and phone configuration.
What should we prepare before a consultation?+
Bring your current call-routing diagram, unanswered-call records, practice-area intake questions, escalation rules, approved caller information and the destination where your team reviews new records. Include questions about confidentiality, permissions and retention.
How should we judge whether it is working?+
Use measures your firm controls: whether calls were answered, whether records contain the required information, whether classification and escalation were correct, whether callbacks were completed and how each call was ultimately disposed. Do not treat an answered call as proof of a signed matter.
