What does the ROI Dashboard say it tracks?+
Bosseo’s public page describes live keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, forms, video intakes, lead classifications, case-type breakdowns, source attribution, review activity and trends over time. Ask which views and fields apply to your firm’s consultation.
Can I separate Shamokin from Northumberland County?+
That should be confirmed during the consultation. Shamokin is a municipality recorded in Northumberland County, and those are different geographic scopes. Ask how city and county labels will be defined for keywords, pages, calls and leads before comparing them.
Does a ranking prove that my firm will receive a case?+
No. A ranking is a visibility measurement, not proof of demand, an inquiry, a signed matter or revenue. Use the dashboard to review relationships among measurements rather than treating one metric as a guarantee.
How are calls and leads classified?+
Bosseo says its dashboard logs and transcribes calls, tags them by case type, and separates Potential New Client, Current Client and Other contacts. Ask how corrections, uncertain classifications, spam and duplicate records are handled for your firm.
Who should have dashboard access?+
Bosseo’s public page says partners, office managers and intake leads can have access. Your firm should still decide which roles may view recordings, transcripts, lead details, intake outcomes and revenue-related information, and confirm the available permission controls.
Is the dashboard a substitute for our intake records?+
It should not automatically be treated as one. The dashboard page describes calls, forms and intakes flowing into a consolidated view, while your firm remains responsible for defining matters and outcomes. Compare the dashboard with your own records and resolve differences before using the figures for a budget decision.