What does Bosseo AI Answering say it handles?+
Bosseo’s public product page describes 24/7 call coverage, a team-first ring sequence, AI pickup after 20 seconds when the team does not answer, up to 20 simultaneous calls, transcripts, summaries, caller information, classifications and case-type tags. Review the current scope with Bosseo before making a purchase decision.
Does the system replace our front desk?+
Bosseo describes it as a backstop: calls ring the firm’s team first, and the AI answers calls the team does not take. Your firm should still decide which calls require staff, attorney or emergency handling.
Where do the call records go?+
The public page says transcripts, summaries and caller information can be delivered to an inbox or case-management system, and it describes automatic CRM delivery. Ask Bosseo which destination, fields and access controls are available for your firm.
Can it handle current-client calls as well as new inquiries?+
The product description says calls are classified as Potential New Client, Current Client or Other. Decide what information current clients may provide, who owns those calls and when the AI should direct them to a staff member or attorney.
How should a firm evaluate urgent calls?+
Create your own written urgency and escalation rules. Bosseo says summaries can surface urgency, but the firm must decide what qualifies as urgent, who reviews it, what the caller is told and how the matter is documented.
Will AI Answering produce more clients or revenue?+
No result should be assumed. The product is described as a way to answer calls, capture information and organize follow-up. Review your own baseline and measure call handling, record quality, ownership and disposition rather than relying on population or generic forecasts.
