What kinds of tools does Bosseo describe for law firms?+
Bosseo’s Custom Software page describes examples such as client status portals, intake tools, internal dashboards, referral tracking tools and other software intended to address a firm’s operational bottleneck. Whether a specific tool is suitable requires a consultation and scope review.
Do I need a requirements document before speaking with Bosseo?+
Bosseo says you can describe the bottleneck in plain English and that its team will ask questions. You should still bring a practical description of the current workflow, the people involved, the systems used and the result you need to evaluate.
Can Bosseo connect a custom tool to our existing systems?+
Bosseo describes connected tools and integrations with a firm’s existing website, intake and dashboard. The public page does not establish that every vendor or system is supported. Ask for a technical review of your specific systems before treating a connection as part of the scope.
How should we review security and permissions?+
Discuss user roles, record-level access where relevant, administrative privileges, exports, changes to staff access, backups and recovery. Ask for the specific controls and responsibilities that would apply to your proposed tool rather than relying on a general security description.
Who hosts and maintains the software?+
Bosseo states that it hosts and maintains the custom tools it builds on its dedicated servers and describes updates, fixes and improvements as part of the relationship. Confirm the exact hosting, maintenance, support and recovery terms for your engagement.
How do we decide whether custom software is worthwhile?+
Compare the cost and risk of the current process with the cost, scope and obligations of a custom build. Also consider whether an existing product already meets the requirement. A consultation should be able to produce a clear “build,” “buy,” “change the process” or “do not proceed” decision.