Does AI Answering replace our front desk?+
Bosseo’s published description says the team receives the first ring and the AI steps in when nobody answers within 20 seconds. It is presented as a safety net rather than a replacement for your front desk. Your firm should still decide which calls require human handling.
What does the caller information include?+
Bosseo says the system guides the caller through the situation and captures case information, including case type, timeline, and contact details. The exact question set for your firm should be reviewed before adoption.
Where do we receive the call record?+
Bosseo says a full transcript, case summary, and caller information can be delivered to your inbox or case-management system. Confirm the destination and configuration for your firm during consultation.
How many simultaneous calls can it handle?+
Bosseo’s public page states that the system handles up to 20 simultaneous calls. That stated capacity does not mean an O’Hara firm will receive that many calls or needs that capacity; compare it with your own phone records.
Can it handle practical questions about our firm?+
Bosseo says the system can be configured with a firm’s practice areas, office locations, hours, parking, and consultation process. Review every practical detail for accuracy, especially the firm’s O’Hara and Allegheny County service boundaries.
How should we evaluate whether it is working?+
Review observable response and intake measures: whether calls were answered, whether classifications and summaries were accurate, whether an owner was assigned, whether callbacks occurred, and how calls were ultimately disposed. Bosseo’s public claims do not guarantee leads, signed matters, revenue, rankings, or a particular return.
