1. Define what “ROI” means for your North Huntingdon practice
A dashboard cannot resolve an undefined business question. For a firm serving North Huntingdon township in Westmoreland County, start by separating visibility from contact, qualified inquiry, retained matter and revenue. Bosseo’s public ROI Dashboard page describes leads and matters by case type, as well as source attribution and revenue signals. It also describes contacts classified as Potential New Client, Current Client or Other. Those definitions should be reviewed with your firm before anyone treats a total as return on investment.
Recommended approach
Ask Bosseo to show how the dashboard distinguishes a ranking, call, lead, intake, matter and retainer. Decide whether your reporting geography is North Huntingdon township, a broader Westmoreland County service area, Pennsylvania, or another explicitly defined area. Do not use the township’s population estimate as a forecast; use it only to keep the geographic scope precise.
