What does Bosseo say the ROI Dashboard tracks?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 visibility, SERP features, AI-engine citations, calls, forms, intakes, lead classifications, case-type breakdowns, source attribution, review activity and trends over time. Confirm the specific scope and definitions for your firm during consultation.
Can the dashboard separate Lewisburg from Union County?+
The page describes city and case-type data, but it does not establish the exact geographic configuration for your firm. Ask Bosseo to show how Lewisburg borough and Union County would be labeled and reported separately. Lewisburg is recorded in Union County, and the Census population figure does not establish demand or expected results.
Does a recorded call automatically become a qualified lead or matter?+
No conclusion should be made without the agreed definitions. Bosseo describes classifications such as Potential New Client, Current Client and Other, plus case-type tags. Ask how those labels are assigned and do not treat a contact as a signed matter or revenue event without supporting firm records.
What should we ask about permissions?+
Ask which roles can view call recordings, transcripts, lead details, source information and any financial fields; how access is granted or removed; and how sensitive information is handled. The public page says access can be provided to selected firm users, but your firm should confirm the practical permission model.
Does listing another Bosseo product confirm an integration?+
No. Bosseo’s public page lists services including Lead Attribution, Automation, intake products, hosting and custom software, and describes dashboard data from calls, forms and intakes. That does not confirm compatibility with every system your firm uses. Request a product-specific scope and acceptance test for each connection.
What happens if the dashboard shows an incorrect or missing record?+
Ask Bosseo to explain correction, review and recovery procedures before adoption. Your acceptance criteria should include how a firm user flags an error, how the underlying record is checked, and how the corrected classification appears in trend or attribution views.