1. Make “How did you hear about us?” more useful
A remembered answer can be incomplete. Bosseo’s public Lead Attribution page describes a journey record that can include the channel, referrer, landing page, device, session detail, and intake answers. It also describes calls joining the same journey. That matters when a Fairview prospect first visits a service page, returns later, and then calls instead of submitting a form. The record can be evaluated as a connected path rather than as a single self-reported source.
Recommended approach
Review whether your current intake records distinguish source, case type, qualification, consultation, and signed matter. During a consultation, ask how those fields would be connected without requiring staff to remember a manual tag. Keep “Fairview” as a service-area detail rather than treating the township’s population as proof of demand. The U.S. Census Bureau records Fairview township, Pennsylvania, in York County, with a 2020–2024 ACS five-year population estimate of 17,676 and a margin of error of 24. That is geographic and population context only; it does not establish lead volume or legal need.
