1. Replace remembered source answers with a journey record
A prospective client may visit more than once, arrive through different channels or call after reading a page. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device and session history, then attaching intake answers to the journey. That distinction matters for an East Manchester practice because a broad geographic label alone cannot tell you which service page or channel created a qualified inquiry. The township’s recorded relationship to York County helps define the location you serve; it does not identify which visitors need legal help or how they found you.
Recommended approach
Ask to see how a specific inquiry would be represented from first visit through contact. Decide which fields your firm considers necessary to assess source, case type and qualification, and which outcomes should be recorded after the initial inquiry.
