Does Automation replace our CRM or case-management system?+
Bosseo describes Automation as connecting existing systems rather than replacing them. The public product page names several platforms, but suitability depends on your firm’s exact tools, account configuration and rules. Confirm the connection scope during the consultation.
Can we decide which inquiries receive automated follow-up?+
That should be part of the design review. Bosseo describes routing and follow-up sequences by case type. Your firm should define the conditions, approved wording, channels, timing, consent requirements and situations that require a person.
What information should we bring to a consultation?+
Bring a list of inquiry sources, your current CRM and case-management tools, matter categories, responsible roles, escalation rules and examples of handoffs that are difficult to track. You do not need to infer staffing or demand from Corry’s population estimate.
Can Automation handle inquiries outside normal office hours?+
Bosseo describes automated capture, logging, routing and follow-up. Whether a particular after-hours path is appropriate depends on your messages, escalation rules, staff responsibilities and systems. Ask how urgent or sensitive inquiries should be handled.
How should a Corry law firm measure the implementation?+
Begin with records your firm can inspect: inquiry capture, completeness, assignment, response, booking, escalation, follow-up and closure. Do not treat the Corry population estimate as evidence of lead volume, demand, rankings or revenue.
Will automation guarantee search visibility or signed matters?+
No claim of that kind should be assumed. Google states that automated or scaled content still needs original value, accuracy and relevance, and automation does not guarantee crawling, indexing or search visibility. Automation itself is an operations decision, not proof of a marketing or case outcome.
