1. Build the intake around the matters your firm actually reviews
Bosseo describes Video Intake as a guided survey that lives on your website. It can use a question path for each practice area and qualify inquiries by case type, urgency and fit. That matters for a firm serving Conemaugh township and Somerset County because a visitor should not have to translate a legal problem into the same generic paragraph used for every service. The township is a municipal-town in Somerset County; the page should therefore make your actual service relationship clear without implying that every township resident is a prospective client.
Recommended approach
Begin by listing the practice areas you want the intake to recognize and the facts your team needs before deciding whether to follow up. Review whether the flow distinguishes those matters from inquiries your firm does not handle. Do not add a practice area, service boundary or eligibility rule unless your firm confirms it.
