1. Define what a qualified Clay inquiry means before measuring it
A location label alone cannot tell you whether an inquiry is suitable for your firm. Your team may distinguish between a prospective client, an incomplete contact, an existing-client request, a matter outside the practice, and a referral that belongs elsewhere. Those distinctions matter when evaluating Clay-related activity because the township’s recorded relationship to Lancaster County gives you a precise geographic frame, but not a legal-intent signal. Lead Attribution can be evaluated against the fields your intake process actually captures, including intake answers described on Bosseo’s public page. The decision is which answers should determine qualification and which should remain descriptive rather than dispositive.
Recommended approach
Write a short qualification definition for each practice area you want to assess. Decide how Clay township and the wider Lancaster County service area will be recorded, who reviews exceptions, and which outcome counts as a qualified inquiry. Do not treat every form, call or visit as equivalent.
