1. Start with the journey, not the client’s memory
A prospective client may remember only that they found you through Google, a recommendation or an advertisement. Bosseo’s public Lead Attribution page describes a fuller record: channel, referrer, landing page, device, sessions and attached intake answers. It also describes calls joining the same journey. For a Chester firm serving Delaware County, that distinction matters because the location of the client and the path that generated the inquiry are separate questions. A Chester visitor may arrive through a service page, return later and then call. Asking only “How did you hear about us?” can lose that sequence.
Recommended approach
Review whether your current intake record preserves the first source, landing page, return visits and case type. If it does not, ask Bosseo to demonstrate how those fields would appear for your website and intake process. Do not treat Chester’s population estimate as a forecast of inquiries; use your actual inquiry and matter records.
