Does AI Answering replace our front desk?+
Bosseo describes it as a backstop. Calls ring your team first, and the AI answers when nobody picks up within 20 seconds, according to Bosseo. Confirm how that routing would apply to your phone system.
What information can the system collect?+
Bosseo says the system captures case details and caller information, and provides a transcript and case summary. Your firm should decide which questions are appropriate for each practice area and approve the configuration before callers rely on it.
How are calls categorized?+
The public page describes three classifications: Potential New Client, Current Client and Other. It also describes case-type tagging. Discuss how your firm wants to handle exceptions, uncertain classifications and matters outside its service area.
Where do the call records go?+
Bosseo says transcripts, summaries and caller information can be delivered to your inbox or case-management system, and its page describes automatic CRM delivery. Confirm the specific destination, permissions, retention approach and implementation requirements for your firm.
Can the system handle urgent legal inquiries?+
It can collect information and surface urgency in the summary as described publicly, but your firm must define escalation and callback rules. AI Answering should not be treated as a substitute for attorney judgment or an emergency service.
How should a Charlestown firm evaluate whether it is working?+
Track operational measures such as whether unanswered calls receive a next step, whether required information is captured, whether records reach the correct owner and whether follow-up occurs. Charlestown’s population estimate is not a forecast of calls, leads or cases.
