Define what a Canonsburg lead means before reviewing ROI
Canonsburg borough is a municipality in Washington County, Pennsylvania, with a 2020–2024 ACS 5-year population estimate of 9,675 and a margin of error of 23. That is geographic and population context only. It does not show how many people seek legal help, which practice areas they need, or whether a particular marketing channel produces signed matters. For a firm serving Canonsburg, the first dashboard decision is therefore definitional: distinguish a Potential New Client from a current client, vendor, spam contact or another inquiry, then decide how case type, source and matter status should be recorded.
Recommended approach
Ask Bosseo to walk through the classification rules for calls, forms and intakes. Confirm which fields your team will use to separate Canonsburg inquiries from broader Washington County activity and how a lead becomes a matter or revenue record. Do not approve a return-on-investment view until the firm agrees on those definitions.
