Does AI Answering replace our front desk?+
Bosseo’s public description presents it as a safety net. Calls go to your team first, and the AI answers when nobody answers within 20 seconds. Confirm the proposed routing for your phone setup during a consultation.
What does the system capture?+
The published description says it captures case details and caller contact information, then provides a transcript, case summary and caller information. Your firm should decide which questions are appropriate for its practice areas.
How are calls classified?+
Bosseo says calls can be classified as Potential New Client, Current Client or Other, with case-type tagging also described. Ask how your preferred labels and review rules would be handled before adopting them.
Can it handle calls outside office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. The exact hours, routing rules and firm responsibilities should be reviewed against your phone process rather than assumed from the Campbelltown location.
Where do the call records go?+
The public page says transcripts, summaries and caller information can be delivered to your inbox or case-management system. Confirm the available destination, access controls and retention terms with Bosseo and your firm before implementation.
Can it answer legal questions or give advice?+
The service is described as greeting callers, collecting information and answering practical questions about a firm when configured with its profile. It should not be presented as a substitute for attorney judgment or legal advice. Establish boundaries for questions the system should defer to your team.
