What does the ROI Dashboard say it tracks?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, transcripts, classifications, case types, forms, video intakes, source attribution, reviews and trends over time. The exact scope for a particular firm should be confirmed in consultation.
Can it distinguish Cambria from Cambria County?+
The public page describes city and source data, while the Census record identifies Cambria as a municipal-town in Cambria County. Ask Bosseo how geographic labels would be configured and reported. Do not assume that a township, county or broader Pennsylvania target is the same measurement area.
Does every call count as a lead?+
No assumption should be made. Bosseo describes separate classifications for Potential New Client, Current Client and Other. Your firm should approve the definitions and review how case type, service area and matter status affect reporting.
Can the firm review the calls behind a dashboard number?+
Bosseo’s public page says calls are recorded and transcribed, with recordings and transcripts attached to counted calls. Ask about access controls, retention and the process for handling a disputed or incorrectly classified record.
Does the dashboard prove revenue?+
It is presented as connecting leads and matters by case type to revenue, but the firm must define its approved financial fields and matter handoff. A contact or lead should not be treated as revenue without the firm’s own record supporting that interpretation.
What should we ask about integrations?+
Bring an inventory of your intake, matter and financial systems. Ask which records can flow into the dashboard, which require manual confirmation, how errors are corrected and what acceptance test demonstrates a complete source-to-matter path. Do not assume that an unlisted system is supported.