1. Match the intake to the geography you actually serve
Allison Park is recorded as a CDP, and its county relationship is Allegheny County. That distinction matters when you define a service area: Allison Park, Allegheny County and Pennsylvania are not interchangeable labels. A Video Intake flow should reflect the geographic questions your firm actually uses to assess a matter, rather than treating the Allison Park population estimate as proof that a particular case category will appear. Bosseo’s public product description supports practice-area-specific question paths and routing by case type and location. The firm still needs to decide which locations are relevant, which inquiries are outside scope and whether a visitor should be directed to another resource.
Recommended approach
Bring your service-area rules to the review. Decide whether location belongs early in the survey, which locations should trigger an internal review, and which should lead to a clear alternate instruction. Keep Allison Park and Allegheny County distinct wherever that distinction affects eligibility or ownership.
