1. Start with the workflow, not the feature list
A custom build should begin with the task your team performs, the point where it stalls and the information that must move next. Bosseo describes building around a firm’s workflow rather than forcing the firm into an off-the-shelf product. Possible build categories described on Bosseo’s public page include client status portals, intake tools, referral trackers, document intake flows, internal dashboards and calculators. For an Oatfield-serving firm, identify whether the process belongs to matters involving Oatfield residents, the wider Clackamas County service area or another geographic group. Do not treat the Oatfield population estimate as a forecast of cases or inquiries.
Recommended approach
Bring one sentence to the consultation that starts with “Someone at the firm has to manually…” Then document who performs the task, what information they use, what happens afterward and where a handoff can fail. A narrow, consequential bottleneck is a better starting point than a request for a large platform.
