What does the ROI Dashboard describe tracking?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, transcripts, case-type tags, contact classifications, forms, video intakes, source attribution, reviews, trends and related matter or revenue reporting. Confirm the applicable scope for your firm in consultation.
Can it prove that Newberg has legal demand?+
No local population figure or dashboard view should be treated as proof of demand. Newberg’s 2020–2024 ACS five-year population estimate is 26,066, with a margin of error of 37, but population is not search, lead, case or revenue evidence. Use measured firm data and clearly defined geographic labels.
Can Newberg and Yamhill County be reported separately?+
That is a scope decision to review with Bosseo. Newberg is recorded as a municipality in Yamhill County. Ask for labels that preserve that distinction if your firm needs to compare city and county activity.
What should we ask about call recordings and transcripts?+
Ask how calls are recorded, transcribed, tagged and classified for your account; who can access them; how errors are corrected; and how sensitive intake information is handled. The public page describes these dashboard elements, but your firm should confirm the implementation details before relying on them.
Does attribution equal a retained case?+
No. Attribution can show the recorded channel and page associated with a contact. Your firm should compare that record with intake and matter records before treating it as a signed case, cost-per-case measure or revenue result.
What should we confirm before adopting the dashboard?+
Confirm definitions, geographic scope, source coverage, update expectations, permissions, correction and recovery procedures, matter-linking rules and acceptance criteria. A live view is useful only when the firm understands what each number includes and excludes.