Does AI Answering replace our front desk?+
Bosseo’s public description says calls go to your team first and the AI steps in when nobody answers within 20 seconds. It is presented as a safety net for unanswered calls, not a replacement for your staff.
What does the caller receive after an unanswered call?+
The public product description says the caller is greeted and guided through the situation, while the firm receives caller information, a full transcript, a case summary and a classification such as Potential New Client, Current Client or Other.
Can the system handle multiple calls at once?+
Bosseo’s public page states that AI Answering can handle up to 20 simultaneous calls. Confirm the applicable configuration and how that capacity fits your firm’s phone setup during consultation.
Where do transcripts and summaries go?+
Bosseo states that caller details, transcripts and summaries can be delivered to your inbox or case-management system. Ask which destination is appropriate for your firm and what configuration or access review is required.
How should we handle urgent legal calls?+
Your firm should define the urgency categories, reviewer and escalation instruction. Bosseo describes classification and summaries that can surface urgency, but the firm remains responsible for deciding what action to take and what callers are told.
What should a Jennings Lodge firm prepare before a consultation?+
Prepare your service-area definition, current phone-routing rules, practice areas, intake questions, escalation contacts, preferred delivery destination and existing call records. Do not assume the Jennings Lodge population estimate predicts call volume or legal demand.