1. Define what “ROI” means before you read the numbers
A dashboard can show activity without answering the business question behind it. For a Damascus firm, begin by separating the geographic label from the business outcome. Damascus is recorded as a CDP in Clackamas County, so your team should decide whether a location measure means Damascus specifically, Clackamas County more broadly, or another service area your firm chooses to track. Those are different scopes. The dashboard’s public description includes rankings, calls, leads, case types and revenue-related measures. Your consultation should establish which of those are decision-grade for your firm and what counts as a meaningful outcome.
Recommended approach
Ask Bosseo to document the definitions for ranking, lead, matter, signed case, revenue, geography and reporting period before relying on a return-on-investment view. Treat the Damascus population estimate as context, not as a forecast.
