Start with the inquiry paths your firm actually receives
Bosseo’s Automation page describes a flow in which a form, call, chat or video intake is captured, logged and tagged, then sent into the firm’s systems. That makes the first review practical: list the ways a prospective client can contact your firm and identify what happens after each one. Compare the firm’s own records instead: website forms, phone messages, chat conversations, video intakes and referrals.
Recommended approach
Bring a current intake map to a Bosseo consultation. For each entry point, identify the information collected, where it is stored, who sees it first and what action should follow.
